WHO IS YOUR DATA CONTROLLER?
WHAT SOURCES DO WE COLLECT YOUR PERSONAL DATA FROM?
We receive all your personal data directly from you. You provide personal data when you place an order, when you submit an enquiry, request or complaint, and in other ways.
WHAT PERSONAL DATA OF YOURS DO WE PROCESS, ON WHAT LEGAL BASIS, AND WHY?
Administration and purchase data management in administering and fulfilling orders and returning goods
Legal basis. Consent, contractual obligation, legal obligation.
Name, surname, telephone number, e-mail address, delivery method, delivery address, including technical browsing data (IP address, login and browsing technical information), signature (if you accept the goods yourself), date and time of purchase and delivery, product names and quantities, purchase prices and discounts granted, payment method and payment information.
In the case of a gift card, we also collect the following data: the name, surname and contact details of the person whom the gift card is for and the greeting for the person whom the gift card is for.
Order placement and fulfilment without registering an account
Legal basis. Contractual obligation.
Name, surname, telephone number, e-mail address, delivery method, delivery address, payment method and payment information.
Legal basis. Legitimate interests
Name, surname, number of identity document of customer or other person who picks up the goods, telephone number, e-mail address, delivery method, purchase data of customer.
Examination of requests, complaints, enquiries and feedback
Legal basis. Legal obligation.
Name, surname, telephone number, e-mail address, home address, date of birth, and other information presented in the content of the request, complaint, enquiry or feedback: the event in question and the circumstances related thereto, and the attached documents and/or data.
In the case of a return request, you are asked to provide your name, surname, telephone number or e-mail address, and address, as well as the reason for the return.
Improving the browsing and website user experience, and analysing website user behaviour and website traffic
Legal basis. Consent.
Statistics and market research
Legal basis. Legitimate interests.
Year of birth, gender, city, information about the goods purchased online.
WHAT ARE THE PROCESSING AND RETENTION PERIODS FOR YOUR PERSONAL DATA?
Administration and purchase data management in administering and fulfilling orders and returning goods: personal data required for accounting and tax documents are kept based on compliance with a legal obligation in accordance with the terms provided for in legislation. Other purchase data are stored for five years from the date of the purchase transaction.
Order placement and fulfilment without registering an account: tax documents are kept based on compliance with a legal obligation in accordance with the terms provided for in legislation.
Managing and responding to requests, complaints, enquiries and feedback: 12 months from the date of submission of the request, complaint, enquiry or feedback.
Improving the browsing and website user experience, and analysing website user behaviour and website traffic: data processing periods are provided here: [cookies].
Statistics and market research: five years.
TO WHAT THIRD PARTIES AND IN WHICH CASES DO WE TRANSFER YOUR PERSONAL DATA?
We provide your personal data to third parties who assist us in performing and administering the provision of services to you:
- Software maintenance and support companies;
- Companies providing delivery services to deliver the goods to you at the addresses you specify;
- Payment service providers;
- Marketing companies;
- Companies providing advertising, media planning, public relations and event services;
Your personal data may also be provided to:
- Law enforcement authorities in accordance with the procedure established by legislation of the Republic of Lithuania;
- State institutions and courts, where such an obligation is provided for by applicable legislation.
WHAT ARE DATA SUBJECT RIGHTS, AND HOW CAN YOU EXERCISE THEM?
You have the right to obtain access to your personal data and how they are processed, to demand that the personal data submitted be rectified, supplemented or destroyed, and to stop the processing of them (withdraw your consent). You also have the right to request that the data controller limit the processing of your personal data, the right to data portability, the right to submit a complaint to the State Data Protection Inspectorate (contact details are provided online at www.ada.lt), and the right not to agree to the processing of the personal data submitted. If you want to receive detailed information about the procedure for exercising these rights, please send an inquiry by e-mail to